Combination of postage is acceptable, postage charges are according to courier & Pos Malaysia counter rates.  We have no intention to gain profit on shipping fees quoted to our customers.

There are circumtances that we charge slightly higher or lower than what is shown in the parcel consignment note due to minor discrepancies on weight/size measurement. We do not refund or re-collect whatsoever excess or shortfall on postage paid. 

1.  For West Malaysia (WM), purchase below RM30, we send the item(s) via Pos Malaysia Normal Parcel / Registered Mail (unless requested by buyer to send via courier service / poslaju - refer to no. 2).  Buyer will be able to receive the item(s) within 3-5 working days:

     WM:  Below 2kg RM3.00

2.  For WM, purchase above RM50, we send the item(s) via Gdex:

     Klang Valley (KV):  Below 3kg RM7.00

     WM other than KV:  Below 3kg RM8.00

3.  For East Malaysia, we send item(s) via Poslaju unless special request by buyer.  Buyer should be able to receive the item(s) within 1-3 working days (for areas covered by next day delivery pls check http://www.pos.com.my ).

     Purchase below 0.6kg:  RM8.00  Purchase Items 0.6kg-1kg:  RM10.00 

     For items above 1kg, pls contact us or visit http://www.pos.com.my

4.  For purchase of 1-2 pcs of clothing, item(s) will be sent via Express Mail.  Buyer will be able to receive the item(s) within 1-3 working days depending on your delivery area. For areas covered by next day delivery pls check http://www.pos.com.my. 

     Express Mail (WM/EM):  RM4.00 

Postage Insurance
Registered Mail/Normal Parcel by Pos Malaysia: We do not offer insurance unless requested by customer.

Poslaju by Pos Malaysia : Insurance is included, please refer to www.pos.com.my

Gdex courier : Insurance is included

Return Policies
Buyer may return unused item(s) purchased at Gifts From Heaven within 7 days of the original delivery. We will pay the return shipping cost if the product is defective or a result of our error.

If the item is returned for any other reason, buyer is responsible for the return shipping cost. No return(s) will be accepted after 7 days.

We will credit back to buyer the original payment within 3 days of receiving the returned item(s).

The following items cannot be returned:

-  Item(s) marked with "Defective";

-  Item(s) with tag / original packing removed by buyer;

-  Item(s) used / washed by buyer

Ship authorized items to the following address:

Henni Choong 

15, Jalan Pekerti 25/133D,

Taman Mutiara Kemuning, Seksyen 25, 

40400 Shah Alam, Selangor. 

Tel:  012-2248213

For any enquiry regarding our return policy please contact us at:

giftsfrheaven@gmail.com or 012-2248213